How Much Is 'The Right Fix The First Time' Really Worth?

Recently, the equipment manufacturers we speak with have begun relating tales of woe about problemtaic product-service experiences their operator-customers have been undergoing. Complaints range from servicers' lack of familiarity with equipment needing repair to weeks-long waits for standard parts and demands for cash up-front before a service call will be conducted.

Sound familiar? Happened to you? Or have your recent product-service experiences been efficient, affordable and worthy of recommendation? Either way, this forum is dedicated to comments, questions and recommendations about The Service Life.